4. Support Policy
We provide free technical consultations through our contact system on the website. For example, we can assist in installing digital products please note that our product support policy can also be eliminated at any time.
When making a purchase of our products we offer you as PLUS:
- Product installation for 1 domain
- Availability of the Template Rex to answer questions
- Get assistance with reported bugs and issues
- Help with included 3rd party assets
Product support does not include:
- Our free products are not have support due to their nature
- Our support does not extend to third-party products that have not been provided by us
- Teach how to use our products
Having support for your purchased item means that Template Rex will be available to you, the buyer, to iron-out any potential issues you have in using the item, we will respond as soon as possible within a period of 24 hours business or 48 hours business.
When accessing our support, we will verify your purchase on our website about the product that needs support, our products cannot be transferred to other users or the right to obtain our support to another user, our support is only valid for the account you have made the purchase, If the month of support your product has expired, you can pay an additional fee to obtain support for your products or custom orders.
Our products include the source files which you can edit but you must have the knowledge in HTML, CSS and JS to make the changes / customizations in your project.
If you need a personalized service for your project you can hire our services for products purchased on the website, and according to your requirements we will generate a personalized order for you, contact us.