6. User Services
1. SERVICE ENGAGEMENT
1. The processes by which the Client may engage Template Rex, submit a Service Request as a Fixed Price Project, or initiate day-to-day activities under this Agreement are outlined in the terms and conditions of Template Rex’s website, which are incorporated as part of this Service Agreement.
2. The Client acknowledges and agrees that entering into this Agreement with Template Rex does not create, establish, or constitute an employment relationship with Template Rex. Furthermore, this Agreement does not establish a partnership or agency relationship between the Client and Template Rex. Employees of Template Rex do not have the authority to enter into written or oral contracts (whether implied or express) on behalf of the Client.
3. Both parties (the Client and Template Rex) agree to handle all Personal Information shared between them with confidentiality and to use it solely for fulfilling their respective obligations under this Agreement.
4. Subject to Clause 3, the Parties may only disclose Confidential Information if required by law, legal notice, order, or regulation of any regulatory authority (a ‘Disclosure Obligation’).
2. WARRANTIES
Each party represents and warrants that:
(a) There are no pending or threatened actions, claims, proceedings, or investigations against it that may materially affect the subject matter of this Agreement.
(b) The Client has obtained all necessary licenses, authorizations, consents, approvals, and permits required by applicable laws and regulations to enter into a contract with Template Rex.
3. ACCEPTANCE OF TERMS
The Client accepts the scope, terms, and conditions of this Agreement as set forth in the terms and conditions, which form part of this Agreement by:
(a) Submitting a Service Request; or
(b) Appointing Template Rex to provide services; or
(c) Making a payment of any agreed amount, including but not limited to established fees, monthly fees, or any payment of Template Rex’s invoices (whichever occurs first).
4. PROJECT DEVELOPMENT STAGE
A client interested in Template Rex’s services must provide all requirements and details for their customized order. It is essential to include all necessary information clearly and precisely to avoid additional costs or delays. Our team will evaluate the provided requirements and generate a quote based on them, detailing the price and items included. Once the service request is accepted, the client can proceed with payment to initiate the order processing.
Each project is assigned a specific timeframe to complete the required tasks. The development process is divided into three phases:
PHASE 1 – DEVELOPMENT INITIATION
(a) Development begins upon payment confirmation by the blockchain network.
(b) The project scope is limited to the items explicitly included in the Client’s original request. Additional tasks or items not specified in the order will incur extra charges.
(c) If any additional material has been previously agreed upon to complement the order, our team will request it during the development period.
(d) The client will be notified of any progress, updates, or potential delays during the development stage.
PHASE 2 – INITIAL DELIVERY AND CLIENT REVIEW
(a) Upon completing the development phase, Template Rex will deliver the initial version of the project, including all requested items as outlined in the initial agreement.
(b) The client is responsible for ensuring that all agreed-upon requirements are included in this phase. They must conduct all necessary tests to verify that the order meets expectations.
(c) If there are any errors (e.g., programming errors) or necessary corrections, the client must provide feedback in a single document/email, listing all required adjustments.
(d) Our team will perform general testing on PCs and mobile devices using Chrome, Firefox, and Safari on iPhones and iPads. The client is responsible for testing on other devices and browsers as needed.
(d) Once the client submits feedback, our team will review and confirm the requested corrections before proceeding with necessary modifications.
(f) If no feedback is received in this phase, the project will be considered successfully delivered and finalized.
PHASE 3 – FINAL DELIVERY
(a) This phase applies only if the Client has submitted feedback during Phase 2.
(b) Template Rex will implement the requested modifications and deliver the final version. The Client must conduct a final review and ensure all feedback-related changes have been applied.
(c) Any new requests introduced at this stage that were not included in the Phase 2 feedback will be considered additional tasks and will incur extra charges.
(d) If the Client requires further modifications beyond the final delivery, these will be treated as a separate project with additional costs.
(e) The Client will receive confirmation of the successful project completion.
5. PROJECT TERMS AND PRICING
- All project estimates/quotations are based on our understanding of the client’s requirements and specified timeframe. Any functional modifications, including minor enhancements, may incur additional costs. It is the client’s responsibility to ensure that Template Rex fully understands their requirements before project commencement.
- Clients must provide clear guidelines, workflows, or specific details they require. If requirements are unclear or omitted, additional costs may arise to accommodate changes. Therefore, it is crucial to clarify all project aspects beforehand. Please ensure and clarify our understanding through the various means at hand.
- By initiating a project, you accept and agree to Template Rex’s terms and conditions. Acceptance can be by email, payment of the project.
- Clients to ensure that we have included all requirements in quotes/proposals/estimates and that we fully understand your requirements. Customers should provide us with clear guidelines along with any flow or specific details they may require. Where such details are not provided, we will proceed to understand the requirements and quote accordingly. At a later stage, if a discrepancy arises, it may generate additional costs to accommodate the changes. It is therefore essential that you clarify all aspects of your project development and ensure that you have been quoted with the correct requirements.
- Any complexity related to specific tasks should be advised in advance and included in the proposal for costing purposes. We operate in good faith and rely on our clients to disclose the full picture at the time of quotation. Template Rex will not assume any discrepancies arising due to unclear requirements.
Limited working hours are allocated to each task, including project management and digital strategist / business analyst. Minor changes may be included within the allocated hours. This will be discussed on a case-by-case basis.
- Template Rex will make every effort to complete the project or changes on schedule. Reasonable delays are accepted during the development and delivery of the project as well as if functionality is redefined or modified.
- Any delay at the customer’s end, may delay the project and the proposed deadlines and may incur additional costs.
- Any error (programming error) reported during or just after the development does not generate additional charges.
- Any rework of a completed task will incur additional charges. Any changes to the design after design approval will incur additional charges.
- Any modifications requested during development or after approval will incur additional charges. All additional work, other than estimates, is charged separately. Template Rex will not be responsible under any circumstances for delays caused by changes to the project brief.
- Website/application content and all related materials must be provided within the first two weeks after the start of the project. Any further delay may delay the project and may incur additional charges if it exceeds the reasonable timeframe.
- Our websites/applications are generally tested on PCs and include near-recent versions of the following browsers: IE, Firefox, Chrome and Safari. If you require testing on any other browser, please let us know in advance.
- Responsive / multi-device compatible web pages are tested on iPhones and iPads. If you require testing on any other device, please let us know in advance.
- Please note that at any stage of the project, stalling the project for more than two calendar months will incur administration costs of $99 per week. In addition, it may increase previously approved estimates. If you need the project to be put on hold, please notify us in writing in advance. In order to put the project on hold without incurring additional charges, we will need the account to be updated based on the work performed. Further details can be discussed if such a situation arises.
- The client must recognize that there may be unforeseen circumstances that will delay the development process. We will make every effort to complete the project as agreed in the proposal. Provided it is within a reasonable period, the client agrees not to penalize us for any actual delays, when every effort is taken to keep the project on the proposed schedule.
6. COPYRIGHT & THIRD-PARTY COMPONENTS
Template Rex retains copyright over all custom code, designs, and developments created for clients unless otherwise agreed upon before the project begins. A license is granted to the client for the use of the software, template, or script developed specifically for their project, but the intellectual property rights of the source code remain with Template Rex.
Use of Third-Party Components
Some projects may require the use of third-party components, such as:
- Payment gateways (PayPal, Stripe, CoinPayments, etc.).
- SSL certificates and web security measures.
- External plugins, modules, and libraries.
- Third-party APIs and services (Google Maps, OpenAI, Facebook, etc.).
- Advertising platforms (Google Ads, Meta Ads, SEO Tools).
- Hosting servers and services (VPS, Cloud, CDN, etc.).
- Fonts and graphic elements subject to third-party licenses.
While Template Rex evaluates the suitability and compatibility of these components within the project, we cannot guarantee their performance, continued availability, or any restrictions imposed by their providers.
Additional Costs & Licenses
Costs related to third-party components are not included in standard quotations and are the client’s responsibility. This includes, but is not limited to:
- Renewal of licenses and subscriptions for third-party software or services.
- Transaction fees on payment gateways.
- Hosting, server, and domain costs.
- API or third-party service updates that require modifications to the code.
Template Rex can provide guidance on acquiring and configuring these services, but the client is responsible for complying with the terms and conditions set by external providers.
Modifications & Customization of Existing Software
If the client requests modifications to third-party scripts, templates, or systems, Template Rex is not responsible for any failures, incompatibilities, or issues arising from limitations of the original code. Customization will be performed within the available structure, and any technical limitations must be evaluated before implementation.
Brand Protection & Intellectual Property
Template Rex respects intellectual property and trademarks. The client must ensure they have the necessary rights and licenses to use logos, images, fonts, and any other copyrighted materials within the project. Template Rex is not responsible for legal claims arising from the unauthorized use of third-party intellectual property.
7. PRICING AND REFUND POLICY
(a) The quoted price applies exclusively to the items specified in the Client’s custom order. It does not cover any additional tasks or modifications that were not explicitly described in the initial agreement.
(b) Any new items or tasks requested after the project has begun will be treated as additional work and will incur extra charges.
(c) The project will commence once the payment is confirmed by the blockchain network.
(d) Refunds are subject to the Refund Policy outlined in Section 4 of the Terms and Conditions:
- All digital purchases are final and non-refundable.
- Custom development projects are non-refundable once work has commenced.
- Cancellations before development begins are subject to a 30% administrative fee.
By purchasing services from Template Rex, the Client acknowledges and agrees to these terms.